REACHING YOU GLOBALLY
SHIPPING
& delivery
We deliver worldwide from our store in Colombo, Sri Lanka.
Sri Lanka: 3 to 7 working days. Colombo 01–15 LKR 350, everywhere else on the island LKR 550. Free on orders over LKR 50,000.
Worldwide: your parcel leaves Colombo with DHL Express and arrives in 4 to 15 working days; many cities see it within the week. Free on orders over LKR 50,000 (≈ US$150), otherwise the rate shown at checkout. Duties and taxes at the destination are not included.
Store pickup: free. Order before 1 pm and collect it between 3 and 5 pm the same day at 1 Wijerama Mawatha, Colombo 7.
Sending a gift? Add a bow-tied gift box and a card with your words at checkout (LKR 350 each). We leave the prices out of the parcel and can send it straight to them.
Paying safely: card payments are handled by WebXPay on the bank’s encrypted page; your card details never reach our site. In Sri Lanka you can also pay in 3 interest-free instalments with Koko or Mintpay, or by bank transfer.
We email you the tracking number the moment your parcel leaves. Deliveries are made 9 am to 5 pm, Monday to Friday.
Same-day evening delivery (Colombo 01–15), LKR 250 more. Tick it under the Colombo delivery at checkout. Order by 1 pm on a working day and our own team brings it the same evening between 7 and 9 pm; after 1 pm, the next working evening. Each evening has a few places, so on a busy day it may be the next working evening. Our team calls you before coming. There’s no evening delivery at weekends or on public holidays.
Choosing when we send it. Couriers can’t promise a day or a time, so there’s nothing to choose there. If you’d like your order later, for example while you’re away, choose “Later: hold it until a day I choose” at checkout. We won’t send it before that day, and it usually arrives 1 to 3 working days after we send it.
Paying by bank transfer. Choose 2, 12 or 24 hours to pay. We keep your pieces for you until then and send one reminder. When you’ve paid, tap “I’ve paid” or send us the slip. If the money doesn’t reach us in time, the order is cancelled and the pieces go back on sale.
If something holds your order up. Now and then something we can’t plan for delays an order: a quality check that needs more time, a courier hold-up, bad weather or a holiday announced at short notice. If that happens to yours, our team contacts you by WhatsApp, phone or email as soon as we know, and we agree a new day with you. If the new day doesn’t suit you and your order hasn’t left us yet, you can cancel it for a full refund.
SEE DELIVERY PRICES BY COUNTRY
SRI LANKA – Colombo 01–15 LKR 350 · rest of the island LKR 550 · free store pickup at Wijerama, Colombo 7 · free store pickup at City of Dreams, Colombo 2
CANADA – LKR 5,850
GERMANY – LKR 6,650
INDIA – LKR 4,200
MALDIVES – LKR 2,850
QATAR – LKR 2,900
SINGAPORE – LKR 3,300
UNITED ARAB EMIRATES – LKR 2,800
UNITED KINGDOM – LKR 6,650
USA – LKR 3,000
EVERY OTHER COUNTRY – LKR 6,500
Free delivery everywhere on orders over LKR 50,000.
REACHING YOU GLOBALLY
Please take care entering your address and details when placing your order. If you notice that you have made a mistake in your address after placing your order, please contact our support team as soon as possible by emailing hello@tropicoflinen.com
We will always try our very best to resolve any address issues, but if your order has already been shipped, then we may not be able to update your details.
NOBODY HOME DURING DELIVERY
If you are not at home when a product is delivered, information will be left for you on how to rearrange delivery or collect the products. If you do not rearrange delivery or collect the products from a delivery depot or service point we will contact you for further instructions and we may charge you for storage costs and any further delivery costs.
TAXES, DUTIES, AND OTHER CHARGES
All charges covering taxes and duties specific to your shipping destination are NOT included in the prices that are shown on all product pages and in the total when placing your order.
You may be asked to pay additional taxes and duties by the courier.
ON ITS WAY TO YOU
TRACK
your order
After placing an order, you will receive an email acknowledging your order. If there are any issues processing your order, we will contact you for more details.
You can track your order using your tracking number and the link in your dispatch confirmation email or SMS message. Alternatively, you can sign into your account to check your order status.
If you have not received your ordered products one day after the expected delivery date of your order, please let us know by emailing us directly at hello@tropicoflinen.com with details of your purchase, order number, and tracking number, and we’ll be happy to help.
OUR POLICY ON
EXCHANGES
& returns
EXCHANGE
You may exchange clothing you purchase for another item within 7 days of receiving your order. An invoice number or receipt is essential for making an exchange.
We strongly advise that you check all products thoroughly on receipt before removing any attached tags and before disposing of any original packaging. Please contact us at hello@tropicoflinen.com if you have any questions about returning your products or the exchange process.
The cost of shipping back an item for exchange must be borne by you.
You have 7 days from receiving your original order to exchange a product. All returned items must comply with our returns policy:
- All items must be returned new, unworn, unwashed, undamaged, unsoiled, and in a resalable condition. We will not accept any returns that have been worn or are soiled.
- All items must be returned with all original garment tags and security tags and labels still attached. If such tags are removed, then the returned product will not comply with this policy and a exchange will not be processed.
- Items must be returned with the original branded boxes. Where provided dust bags must also be included.
- When trying on garments, accessories or footwear, please take care not to mark or damage the items.
- Please handle all light-coloured products and clothing carefully when trying on and deciding whether to keep the product.
- We do not accept returns of earrings, undergarments, or swimwear of any kind.
- For the safety of our customers, please note that all protective face masks cannot be exchanged.
