Exchanges
You have 7 days to exchange. If something isn’t quite right, you can exchange it within 7 days of receiving your order, in Sri Lanka and overseas.
How to exchange
- Within 7 days of receiving your order, message us on WhatsApp +94 77 305 5449 or email hello@tropicoflinen.com with your order number and the piece you would like to exchange.
- We reply within 3 working days with the next steps and where to send it.
- Once the piece reaches us and we have checked it, we send you the new size or piece.
In Sri Lanka
You can also exchange an online order at either of our boutiques: No. 1 Wijerama Mawatha, Colombo 7, or Level 8, The Shoppes, City of Dreams, Colombo 2. Please bring your order number.
Overseas orders
Overseas orders can be exchanged, but not refunded. Sending the piece back to us is at your own cost.
What we can exchange
- Pieces that are new, unworn, unwashed and undamaged, with all the original tags still attached, in their original packaging.
- Please check your order as soon as it arrives, before removing any tags.
- Sending a piece back for an exchange is at your own cost.
What we can’t exchange or refund
- Earrings, undergarments and swimwear.
- Protective face masks.
- Gift cards, greeting cards and gift boxes are not refundable.
Questions? Message us on WhatsApp or email hello@tropicoflinen.com. We are happy to help.
